Education

  • Ph.D., Syracuse University, School of Information Studies, 1996.

    Dissertation Title: The Impact of Information Resources Management on Federal Agency Strategic Objective Attainment: An Empirical Analysis.
  • M.A., State University of New York at Albany, Department of Communication, 1988.

    Concentration in Organizational Theory with emphasis on Telecommunications.
  • B.A., State University of New York at Albany, Department of Communication, 1986.

Research Interests

  • Public library use of and involvement with the Internet
  • Planning and evaluating library services, with an emphasis on networked services and resources
  • Management of electronic network-based information
  • Development and implementation of electronic network performance measures and statistics (e-metrics)
  • Telecommunications and information policy development, with an emphasis on electronic network-based issues
  • Information management, including information resources management (IRM) for effective and efficient government services delivery

Research Grants

  • 07/07-present
    Institute of Museum and Library Services
    21st Century Librarian Scholarship Grant

    Principal Investigator for $556,000 scholarship grant for public library managers and leaders in Southeast Florida to serve underserved populations (2007-2009).

  • 12/06-present
    American Library Association and Bill & Melinda Gates Foundation

    Principal Investigator for $1.4 million grant to study public library Internet connectivity issues, funding, and services with three national surveys in 2006-2009.

  • 12/05-present
    Institute of Museum and Library Services
    National Leadership Grant

    Co-Principal Investigator for $249,000 grant to develop a web-based library evaluation instructional system.

  • 2/05-present
    State Library of Florida

    Co-Principal Investigator for $75,000 grant to conduct usability, accessibility, and functionality testing for the Florida Electronic Library.

  • 8/03-8/06
    Bill & Melinda Gates Foundation and American Library Association Washington Office

    Principal Investigator for $403,000 grant to study public library Internet connectivity issues, and services with two national surveys in 2004 and 2006.

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Current Research

  • Gates Foundation and American Library Association grant to conduct 2004 and 2006 surveys of public library Internet connectivity and use.
  • Institute of Museum and Library Services National Leadership Grant to develop instruction modules for librarians on how to collect and use library network statistics and performance measures (e-metrics)
  • Institute of Museum and Library Services National Leadership Grant to develop a GIS-based public library database for various public library data
  • Florida State Library grant to develop outcomes assessment training modules for public librarians
  • Florida State Library grant to facilitate the continued development of the Florida Electronic Library.

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Selected Publications

    Journal Articles

    2008

  • Bertot, J.C., & Jaeger, P.T. Survey Research and Libraries: Not Necessarily Like in the Text Books. Library Quarterly, 78(1): 99-105.
  • Bertot, J.C., & Jaeger, P.T. The E-Government Paradox: Better Customer Service Doesn’t Necessarily Cost Less. Government Information Quarterly, 25(2): 149-154.
  • Jaeger, P.T., Bertot, J.C., & McClure, C.R. Public Libraries and the Internet 2006: Issues, Funding, and Challenges. Public Libraries, 46(5): 71-78.

    • 2007

  • McClure, C. R., Jaeger, P. T., & Bertot, J. C. The Looming Infrastructure Plateau?: Space, Funding, Connection Speed, and the Ability of Public Libraries to Meet the Demand for Free Internet Access. First Monday, 12(12).
  • Bertot, J.C., & Davis, D.M. Public Library Public Access Computing and Internet Access: Factors which Contribute to Quality Services and Resources. Public Library Quarterly, 25(2): 27-42.
  • Jaeger, P.T., Bertot, J.C., & McClure, C.R. The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services. Public Library Quarterly, 25(3/4): 199-214.
  • Jaeger, P. T., Bertot, J. C., McClure, C. R., & Rodriguez, M. (2007). Public libraries and Internet access across the United States: A comparison by state from 2004 to 2006. Information Technology and Libraries, 26(2): 4-14.

    • 2006

  • Bertot, J.C., & Jaeger, P.T. User-Centered E-Government: Challenges and Benefits for Government Websites. Government Information Quarterly, 23(2): 163-168.
  • Bertot, J.C., Jaeger, P.T., Langa, L.A., & McClure, C.R. DRAFTED: I Want You to Deliver E-Government. Library Journal, 131(13, August): 34-37.
  • Bertot, J.C., Jaeger, P.T., Langa, L.A., & McClure, C.R. Public Access Computing and Internet Access in Public Libraries: The Role of Public Libraries in E-Government and Emergency Situations. First Monday, 11(9).
  • Bertot, J. C., Snead, J.T., Jaeger, P.T, & McClure, C.R. Functionality, Usability and Accessibility: Iterative User-Centered Assessment Strategies for Digital Libraries. Performance Measurement and Metrics: The International Journal for Library and Information Services, 7(1): 17-28. [Emerald Literati Best Paper Award Winner].
  • Jaeger, P. T., Bertot, J. C., McClure, C. R., & Langa, L. A. The Policy Implications of Internet Connectivity in Public Libraries. Government Information Quarterly, 23(1): 123- 141.
  • Bertot, J.C. Outcomes-Based Evaluation in Public Libraries: From Online Instruction to Practice. Library Quarterly, 76(2): 241-245.

    • 2005

  • Bertot, J. C., McClure, C. R., & Jaeger, P. T. Libraries Struggle to Meet Internet Demand: New Study Shows Libraries Need Support to Sustain Technology Services. American Libraries, 36(7): 78-79.
  • Jaeger, P. T., McClure, C. R., & Bertot, J. C. The E-rate Program and Libraries and Library Consortia, 2000-2004: Trends and Issues. Information Technology and Libraries 24(2): 57- 67.
  • Jaeger, P. T., McClure, C. R., Bertot, J. C., & Langa, L. A. CIPA: Decisions, Implementation, and Impacts. Public Libraries, 44(2): 105-109.

    • 2004

  • Bertot, J.C. Libraries and Networked Information Services: Issues and Considerations in Measurement. Performance Measurement and Metrics: The International Journal for Library and Information Services, 5(1): 11-19.
  • Bertot, J.C., McClure, C.R., Davis, D.M., & Ryan, J. Capture Usage with E-metrics. Library Journal, 129(8): 30-33.
  • Jaeger, P.T., Bertot, J.C., & McClure, C.R. The Effects of the Children’s Internet Protection Act (CIPA) in Public Libraries and Its Implications for Research: A Statistical, Policy, and Legal Analysis. Journal of the American Society for Information Science and Technology, 55(13): 1131-1139.
  • Jaeger, P.T., McClure, C.R., Bertot, J.C., & Snead, J.T. The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and Information Policy Research in Libraries: Issues, Impacts, and Questions for Libraries and Researchers. Library Quarterly, 74(2): 99-121.

For additional years, please see the curriculum vitae

    Books (Authored)

    2004

  • Bertot, J.C., & Davis, D.M. Planning and Evaluating Library Networked Services and Resources. Westport, CT: Libraries Unlimited.

    • 2001

  • Bertot, J.C., McClure, C.R., and Ryan, J. Statistics and Performance Measures for Public Library Networked Services. Chicago, IL: American Library Association

    • Books (Edited)

    2007

  • American Library Association & Information Institute. Public Library Funding and Technology Access Study: 2006-2007. Chicago, IL: American Library Association. The American Library Association (Denise M. Davis and Larra Clark) and Information Institute (John Carlo Bertot, Charles R. McClure, Susan C. Thomas, Kristin M. Barton, Jessica McGilvray.

    • 2002

  • McClure, C.R., and Bertot, J.C. (Eds.) Evaluating Networked Information Services. Medford, NJ: Information Today. McClure and Bertot co-developed book.

    • 2000

  • Fletcher, P.D., and Bertot, J.C. (Eds.). World Libraries on the Information Superhighway. Hershey, PA: Idea Group Publishing.

    • Book Chapters

    2004

  • Bertot, J.C., & Snead, J.T. Social Measurement in Libraries. Encyclopedia of Social Measurement. San Diego, CA: Elsevier. Bertot developed intellectual content for and drafted chapter.

    • 1996

  • Bertot, J.C., et al. Federal Information Resources Management: Integrating Information Management and Technology. In P. Hernon, C.R. McClure, & H. Relyea (Eds.), Federal Information Policies in the 1990s: Issues and Conflicts. Norwood, NJ: Ablex Publishing Corp: 105-135.
  • Bertot, J.C., & McClure, C.R. The Clinton Administration and the National Information Infrastructure (NII). In P. Hernon, C.R. McClure, & H. Relyea (Eds.), Federal Information Policies in the 1990s: Issues and Conflicts. Norwood, NJ: Ablex Publishing Corp: 19-44.

    • Conference Proceedings

    2008

  • Bertot, J.C., Jaeger, P.T., & McClure, C.R. Citizen-centered E-Government Services: Benefits, Costs, and Research Needs. The Proceedings of the 2008 Digital Government Society of North America Conference: 137-142. Montreal, Canada, May 18-21.

    • 2007

  • Bertot, J. C., Snead, J.T., & McClure, C.R. Best Fit Evaluation Strategies: Are They Possible? Proceedings of the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services.

    • 2006

  • Snead, J. T., McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2006). Web-based evaluation instructional systems: design, development, issues, and considerations. Paper presented at the 2006 Library Assessment Conference.
  • Snead, J. T., Bertot, J. C, McClure, C. R., & Jaeger, P. T. (2006). Developing best-fit evaluation strategies. Paper presented at the 2006 Library Assessment Conference.

    • 2005

  • Bertot, J. C., Snead, J.T., Jaeger, P.T, & McClure, C.R. Functionality, Usability and Accessibility: Iterative User-Centered Assessment Strategies for Digital Libraries. Proceedings of the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services.
  • Snead, J.T., Bertot, J.C., Jaeger, P.T., & McClure, C.R.. Iterative User-Centered Assessment Strategies for Digital Libraries. Proceedings of the 2005 American Society of Information Science & Technology Annual Meeting.

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Selected Presentations / Conferences

  • Counting Sheep, Crows, and Databases: Why and How. Invited speaker, West Virginia Library Association, White Sulfur Springs, WV, December 4, 2003.
  • Florida Electronic Libraries: Can We All Get Along? Keynote Speaker, Tampa Bay Library Consortium Annual Conference, Clearwater, FL, November 14, 2003.
  • Building a Florida Electronic Library: Issues, Strategies, and Considerations. Keynote presentation, Florida Electronic Library Conference, Orlando, FL, May 14, 2003.
  • Building a [Maryland] Digital Public Library. Keynote presentation, Maryland Digital Cultural Heritage Project Symposium, Enoch Pratt Free Library, Baltimore, MD, November 1, 2002.
  • Measuring the Value of Libraries in the Networked Environment: Issues and Strategies. Keynote presentation, UK Library Directors Forum, Elsevier Science, Derby, UK, October 25, 2002.
  • School Librarianship in the Networked Environment: Issues, Considerations, and Challenges. Keynote presentation at the Palm Beach School District Preschool Inservice Conference on Florida Libraries: Literacy Leaders, August 8, 2002.
  • Developing a Methodology for Collecting Public Library Networked Statistics on a National Level. Federal State Cooperative System Steering Committee Meeting, Department of Education and the National Commission on Libraries and Information Science, Washington, DC, June 4, 2001.
  • The Impact of Public Libraries on the Digital Divide. American Library Association Midwinter Conference, Washington, D.C., January 13, 2001.
  • Building a National Data Collection Model for Public Library Networked Statistics and Performance Measures. National Center for Education Statistics and National Commission on Libraries and Information Science Annual State Data Coordinators Meeting, Washington, D.C., March 26, 2001.
  • Building A Maryland Digital Public Library. MAPLA Conference, Ocean City, MD, October 12, 2000.
  • Measuring Public Library Usage in the Networked Environment. Illinois Library Systems Directors Organization Conference, Monticello, IL, August 31, 2000.
  • Digital Library Quality: Evaluation Criteria and Measurement. Keynote Speech, Quality in Libraries Conference, Milan, Italy, March 10, 2000.
  • Universal Service in the Networked Environment: Issues and Lessons Learned through the E-rate. Lazerow Lecture, School of Information Studies, Florida State University, Tallahassee, FL, January 7, 2000.
  • Evaluating Networked Information Services. Workshop co-director, New York Library Association Annual Meeting, Buffalo, New York, October 27, 1999.
  • Measuring a Library's Electronic Services and Resources: Issues and Practice. College of Library and Information Science, University of Maryland College Park, 5th Annual Public Library Leadership Institute, Airlie Center, Warrenton, VA, August 3, 1999.
  • Developing National Public Library Statistics and Performance Measures for the Networked Environment. American Library Association Annual Conference, New Orleans, LA, June 28, 1999.
  • Statistics and Performance Measures for Networked Services: Issues and Methodologies. American Society for Information Science Mid Year Meeting, Pasadena, CA, May 25, 1999.
  • Co-Chair of the 1999 American Society for Information Science Mid-Year Meeting in Pasadena, CA, May 24-May 26, 1999.

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Editorships

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Committees

    Florida State University

  • Master’s and Specialist Team (Chair, 2004-2007)
  • Undergraduate Curriculum (Co-Chair, 2001-2003)
  • Strategic Planning (Chair, 2002-2004)
  • Member, Promotion and Tenure Committee, School of Information Studies
  • Member-at-Large, Library Research Roundtable, American Library Association (term expires in 2005)
  • Member, Planning Committee, NISO Z39.7 Library Statistics standard revision
  • U.S. Delegate, ISO Information and Documentation SC 8 (Quality - Statistics and Performance Evaluation) WG4 (Performance Indicators for Libraries).

    • University at Albany, State University of New York

  • Student Affairs (School of Information Science and Policy)
  • Technology and Facilities Planning (Rockefeller College)

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Awards/Nominations

    2006

    Emerald Literati Best Paper Award

  • Bertot, J. C., Snead, J.T., Jaeger, P.T, & McClure, C.R. Functionality, Usability and Accessibility: Iterative User-Centered Assessment Strategies for Digital Libraries. Performance Measurement and Metrics: The International Journal for Library and Information Services, 7(1): 17-28

    • 2004

  • Developing Scholar Award, Florida State University Office for Research

    • 2001

  • Outstanding New Scholar in Information Studies, Florida State University Office for Research

    • 1999

  • Nominee, Jesse H. Shera Award, American Library Association, for Bertot, J.C., and McClure, C.R. Measuring Electronic Services in Public Libraries: Issues and Recommendations. Public Libraries, 37(3): 176-180.

    • 1998

  • Helen M. Eckard Award for exemplary use of FSCS library data, the National Center for Education Statistics and the National Commission on Libraries and Information Science.

    • 1995

  • Outstanding Teaching Assistant, Syracuse University.

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