CONTENTS
LIST OF ABBREVIATIONS AND ACRONYMS
Objectives of the Study
Significance of Study
Organization of the Report
Overview of the Issues
CHAPTER 2 - SELECTED LITERATURE REVIEW
Introduction
Analysis of Electronic Records Management Issues Related to Website Electronic Records Management
Need for Knowledge
CHAPTER 3 - WEBSITE RECORDS MANAGEMENT IN THE STATES
Status of Electronic Records Management in the States
Methodology
Findings
State Site Visits and Other Data Collection Activities
New York State Archives and Records Administration Site Visit
Center for Technology in Government (CTG) Site Visit
State of Connecticut Site Visit
Commonwealth of Virginia Site Visit
NAGARA Conference
Overall findings of state data collection
Need for New Vision
CHAPTER 4 - WEBSITE RECORDS MANAGEMENT IN FEDERAL AGENCIES
Introduction
Methodology for Selection of Federal Agencies
Department of Treasury Site Visit
Site Visit to the Internal Revenue Service
Department of Health and Human Services Site Visit
Department of Defense Site Visit
Interviews with Canadian Records Managers
Overall findings from federal site visits
CHAPTER 5 - SEVEN FEDERAL AGENCIES' ELECTRONIC RECORDS POLICIES
A SIDE-BY-SIDE COMPARISON
Methodology
Findings
Implications for the Records Management of Government Websites
Federal ERM Policy in Disarray
CHAPTER 6 - GUIDELINES FOR ELECTRONIC RECORDS MANAGEMENT ON
STATE AND FEDERAL AGENCY WEBSITES
Introduction
Website Records Management
Guidelines for Website Records Management
Improving Records Management on State and Federal Agency Websites
Appendix A - Site Visit Probes
Appendix B - Site Visit Participation Forms (not available at this time)
Appendix C - Supplementary Data Collection from World Wide Web Federal Consortium (not available at this time)
Appendix D - Advisory Committee for the Project
1.1. Level of Records Management and Their Current Scope
3.1. Rating of ERM Issues by SARA
3.2. Rating of ERM Issues by CTG
3.3. Rating of ERM Issues by Connecticut
3.4. Rating of ERM Issues by Virginia
3.5. Responses to Questionnaire True/False Statements
3.6. Responses to Questionnaire Agree/Disagree Statements
4.1. Rating of ERM Issues by Treasury Department
4.2. Number of Customers Served per $100,000 Invested
5.1. Electronic Records Policies in DOE, NARA, and OTS
5.2 Electronic Records Policies in EPA, DoD, BLM and FAA
6.1. Typical Stages in Website Administration and Responsibilities
6.2. Accountability Exposure Analysis and Recordkeeping Response