All

In press

  • Functionality, Usability and Accessibility: Iterative User-Centered Assessment Strategies for Digital Libraries.
    Bertot, J. C., et al. (In press)
    Proceedings of the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services
  • Minimizing intrusion of desktop records management for federal government.
    McClure, C. R. & Sprehe, J. T. (In press)
    The Information Management Journal
  • Peer review of chat reference transcripts: Approaches and strategies.
    McClure, C. R., et al. (In press)
    Library and Information Science Research

2008

  • Citizen-centered E-Government services: Benefits, costs, and research needs.
    Bertot, J. C., Jaeger, P. T., and McClure, C. R. (2008)
    Proceedings of the 9th Annual International Digital Government Research Conference pp.137-141
  • Community Leadership Through Public Library E-Government Services.
    Gibson, A.N., McClure, C.R., Bertot, J.C., McGilvray, J.A., and Andrade, J.C. (2008)
    Florida Libraries pp.4-7

2007

2006

2005

  • CIPA: Decisions, implementation, and impacts.
    Jaeger, P. T., McClure, C. R., Bertot, J. C., & Langa, L. A. (2005)
    Public Libraries 44(2), pp.105-109
  • Developing multi-method, iterative, and user-centered evaluation strategies for digital libraries: Functionality, usability, and accessibility.
    Snead, J. T., Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2005)
    Proceedings 68th Annual Meeting of the American Society for Information Science and Technology (ASIST) 42, Charlotte, NC
  • Libraries struggle to meet Internet demand: New study shows libraries need support to sustain technology services.
    Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005)
    American Libraries 36(7), pp.78-79
  • The E-rate program and libraries and library consortia, 2000-2004: Trends and issues.
    Jaeger, P. T., McClure, C. R., & Bertot, J. C (2005)
    Information Technology and Libraries

2004

  • Capture usage with e-metrics.
    Bertot, J.C., et al. (2004)
    Library Journal 129(8), pp.30-33
  • Challenges and strategies for evaluating networked information and services: Introduction.
    McClure, C. R. (2004)
    Library Quarterly 74(4), pp.399-402
  • E-metrics and performance indicators: Availability and use..
    Bertot, J. C. (2004)
    Planning and evaluating networked services in libraries pp.95-186
  • Evaluation of a statewide collaborative chat-based reference service: Approaches and directions.
    Pomerantz, J. & McClure, C. R. (2004)
    Proceedings of the 67th ASIS&T annual meeting 41 pp.102-109
  • Information management.
    Jaeger, P. T., Thompson, K. M., & McClure, C. R. (2004)
    The encyclopedia of social measurement 2 pp.277-282
  • Integrating public library databases onto a nationwide digital basemap for enhanced library services.
    Koontz, C. M., Jue, D. K., McClure, C. R., & Bertot, J. C. (2004)
    Public Libraries 43(2), pp.113-118
  • Key issues, themes, and future directions for evaluating networked services.
    McClure, C. R. (2004)
    Planning and evaluating networked services in libraries pp.333-348
  • Libraries and networked information services: Issues and considerations in measurement.
    Bertot, J. C. (2004)
    Performance Measurement and Metrics: The International Journal for Library and Information Services 5 pp.11-19
  • Methods and tools for assessing network services and resources..
    Bertot, J. C. (2004)
    Planning and evaluating networked services in libraries pp.49-94
  • Network service and resource evaluation planning.
    Bertot, J. C. (2004)
    Planning and evaluating networked services in libraries pp.1-22
  • Planning and evaluating library networked services and resources.
    Bertot, J.C., & Davis, D.M. (2004)
  • Policies to ensure use of and access to network-based services and resources.
    Davis, D. M. & Bertot, J. C. (2004)
    Planning and evaluating networked services in libraries pp.241-262
  • Potential legal challenges to the application of the Children’s Internet Protection Act (CIPA) in public libraries: Strategies and issues
    Jaeger, P. T. & McClure, C. R. (2004)
    First Monday 9(2), Available: http://firstmonday.org/issues/issue9_2/jaeger/index.html
  • Selecting evaluation approaches for a networked environment.
    Bertot, J. C. & Snead, J. T. (2004)
    Planning and evaluation networked services in libraries 2 pp.487-495
  • Social measurement in libraries.
    Bertot, J. C. & Snead, J. T. (2004)
    Encyclopedia of social measurement 2 pp.487-495
  • Strategies for collecting networked statistics: Practical suggestions.
    McClure, C. R. (2004)
    VINE: The Journal of Information and Knowledge Management Systems 34(4), pp.166-171
  • The challenges of non-standardized vendor data in a statewide meta search environment: The Library of Texas experience.
    Moen, W. E., Oguz, F., & McClure, C. R. (2004)
    Library Quarterly 74(4), pp.403-422
  • The effects of the Children’s Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis.
    Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004)
    Journal of the American Society for Information Science and Technology 55(13), pp.1131-1139
  • The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers.
    Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004)
    Library Quarterly 26(1), pp.99-121

2003

  • Assessing network services: An update.
    McClure, C. R., et al. (2003)
    SCONUL [Society of College, National, & University Libraries, UK] Newsletter 29(Fall), pp.27-34
  • Cost, statistics, measures, and standards for digital reference services: A preliminary view.
    Lankes, R. D., Gross, M, & McClure, C. R. (2003)
    Library Trends 51(3), pp.401-413
  • Evaluating federal websites: Improving e-government for the people.
    Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003)
    Computers in society: Privacy, ethics, and the Internet pp.400-412
  • Libraries and networked information services: Issues and considerations.
    Bertot, J. C. (2003)
    Library Trends 52(2), pp.209-227
  • Libraries and Networked Information Services: Issues and Considerations in Measurement.
    Bertot, J. C. (2003)
    Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services
  • Outcomes assessment in the networked environment: Research questions, issues, considerations, and moving forward.
    Bertot, J. C., & McClure, C. R. (2003)
    Library Trends 51(4), pp.590-613
  • Study shows new funding sources crucial to technology services in public libraries.
    Bertot, J. C., McClure, C. R., & Ryan, J. (2003)
    American Libraries 33(3), pp.57-59
  • The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act.
    Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003)
    Government Information Quarterly 20(3), pp.295-314
  • The multiple dimensions of the digital divide: More than the technology `haves' and `have nots'.
    Bertot, J. C. (2003)
    Government Information Quarterly 20 pp.182-191

2002

  • An action plan for outcomes assessment in your library.
    Bertot, J. C. (2002)
    Public Library Quarterly 21(4), pp.53-58
  • Assessing quality in digital reference services: An overview of key literature on digital reference..
    Gross, M., McClure, C. R., & Lankes, R. D. (2002)
    Implementing digital reference services: Setting standards and making it real pp.171-183
  • Assessing quality in digital reference services: Preliminary findings.
    Gross, M., McClure, C. R., & Lankes, R. D. (2002)
    Implementing digital reference services: Setting standards and making it real pp.185-194
  • Building a statewide digital public library: A case study.
    Bertot, J. C. (2002)
    Public Library Quarterly 21(2), pp.5-33
  • Data needs and use of electronic resources and services at Academic Research Libraries.
    Shim, W. J. & McClure, C. R. (2002)
    Portal: Libraries and the Academy 2 pp.217-236
  • Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work..
    Fraser, B. T., Nelson, T. W., & McClure, C. R. (2002)
    Library and Information Science Research 24 pp.211-233
  • Developing national data collection models for U.S. public library network statistics and performance measures: Findings, issues, and & recommendations.
    Bertot, J. C. & McClure, C. R. (2002)
    Proceedings of the 4th North Umbria International Conference on Performance Measures in Library and Information Services pp.77-86
  • E-government initiatives, developments, and issues.
    Aldrich, D., Bertot, J. C., & McClure, C. R. (2002)
    Government Information Quarterly 19 pp.349-356
  • Impact of external technology funding programs in public libraries: A study of LSTA, E-rate, Gates, and others.
    Bertot, J. C., McClure, C. R., and Ryan, J. (2002)
    Public Libraries 41(3), pp.166-171
  • Implementing digital reference services: Setting standards and making it real.
    Lankes, R. D., McClure, C. R., Gross, M. & Pomerantz, J. (Eds.) (2002)
  • Improving database vendors’ usage statistics reporting through collaboration between libraries and vendors.
    Shim, W. J. & McClure, C. R. (2002)
    College & Research Libraries 63 pp.499-514
  • Information policy-based indicators to assess U.S. federal websites: Methods and issues.
    McClure, C. R., et al. (2002)
    Proceedings of the 4th North Umbria International Conference on Performance Measures in Library and Information Services pp.145-154
  • Preliminary statistics and measures for ARL libraries to describe electronic resources and services.
    McClure, C. R., et al. (2002)
    Proceedings of the 4th North Umbria International Conference on Performance Measures in Library and Information Services pp.337-344
  • Public libraries and Internet public access models: Describing possible approaches.
    McClure, C. R. & Tomasello, T. K. (2002)
    Public Library Quarterly 21(3), pp.11-37
  • Study shows new funding sources crucial to libraries’ technology services.
    Bertot, J. C., McClure, C. R., & Ryan, J. (2002)
    American Libraries 33(3), pp.57-59
  • The role of situational factors in managing U. S. federal recordkeeping.
    Sprehe, J. T., McClure, C. R., & Zellner, P. (2002)
    Government Information Quarterly 19 pp.317-326
  • The structures of centralized governmental privacy protection: Approaches, models, and analysis.
    Jaeger, P. T., McClure, C. R., & Fraser, B. T. (2002)
    Government Information Quarterly 19(3), pp.317-336
  • Toward a Framework for Assessing Library and Institutional Outcomes.
    Fraser, B. T. & McClure, C. R. (2002)
    Portal: Libraries and the Academy 2 pp.505-528
  • Update on U.S. federal information policies.
    McClure, C. R., Bertot, J. C., Sprehe, J. T., & Griffith, J. B. (2002)
    Information connections and community: Proceedings of the 65th ASIST annual meeting 39 pp.456-457

2001

  • Assessing federal websites: Preliminary findings and key issues.
    McClure, C. R. (2001)
    Documents to the People [DttP] 29(1), pp.12-19
  • Assessing quality in digital reference services.
    Lankes, R. D., McClure, C. R., & Gross, M. (2001)
    Information in a Networked World, Harnessing the Flow, Proceedings of the 64th Annual Meeting of the American Society for Information Science and Technology pp.323-328
  • Choosing measures to evaluate networked information resources and services: Selected issues.
    Ryan, J., McClure, C. R., & Bertot, J. C. (2001)
    Evaluating networked information services: Techniques, policy, and issues pp.111-136
  • Evaluating networked information services: Techniques, policy, and issues.
    McClure, C. R. & Bertot, J. C. (Eds.) (2001)
  • Introduction to evaluating networked services.
    McClure, C. R. (2001)
    Evaluating networked information services: Techniques, policy, and issues pp.xiii-xx
  • Key issues in virtual reference desk services: Taking action.
    McClure, C. R. & Eisenberg, M. (2001)
  • Network literacy in an electronic society: An educational disconnect.
    McClure, C. R. (2001)
    Media literacy in the information age: Current Perspectives pp.403-440
  • Service quality in the networked environment.
    Bertot, J. C. (2001)
    Library Trends 49(4), pp.758-775
  • Statistics and performance measures for public library networked services.
    Bertot, J. C., McClure, C. R., & Ryan, J. (2001)
  • Statistics, measures, and quality standards for assessing digital reference library services: Guidelines and procedures.
    McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2001)
  • Using U.S. information policies to evaluate federal websites.
    McClure, C. R. & Sprehe, J. T. (2001)
    Evaluating networked information services: Techniques, policy, and issues pp.255-292

2000

  • Developing National Library Network statistics and performance measures for U. S. public libraries: Issues, findings, and recommendations.
    Bertot, J. C., McClure, C. R., & Ryan, J. (2000)
    Performance Measures and Metrics: The International Journal for Library and Information Services 1(1), pp.15-42
  • Developing National Library Network Statistics and Performance Measures: Measuring Online Database Usage.
    Bertot, J. C., & Ostiguy, C. (2000)
    Conference Proceedings of 2000 Annual Information Resources Management Association Conference
  • Developing National Library Network Statistics and Performance Measures: Methodologies, Models, and Issues.
    Bertot, J. C., McClure, C. R. & Ostiguy, C. (2000)
    Conference Proceedings of 2000 Annual Information Resources Management Association Conference 1(1),
  • Developing networked statistics and performance measures for U.S. libraries: Issues, findings, and recommendations.
    Bertot, J. C. & McClure (2000)
    Performance Measures 2(1), pp.89-116
  • Federal information policies affecting public access to web-based federal information.
    McClure, C. R. (2000)
    Proceedings of the 63rd American Society for Information Science and Technology pp.224-245
  • Federal information policy and access to web-based federal information.
    Smith, B., Fraser, B. T., & McClure, C. R. (2000)
    Journal of Academic Librarianship 26(4), pp.274-281
  • FirstGov.gov/org/net.com: Issues and considerations.
    Bertot, J. C., & Moen, W. E. (2000)
    Journal of Academic Librarianship 26(6), pp.422-426
  • Libraries on the information highway: Issues and lessons learned.
    Bertot, J. C. (2000)
    World libraries on the information superhighway
  • Measuring services, resources, users, and use in the networked environment.
    Shim, W., & McClure, C. R. (2000)
    ARL 210 pp.9-10
  • Obtaining descriptive data to describe database use and users: Policy issues and strategies.
    McClure, C. R. (2000)
    Proceedings of the Second National Conference on Scientific and Technical Data: Data for science and society
  • Preliminary issues for redesigning a national data collecting and reporting system for public libraries in the USA.
    McClure, C. R. (2000)
    Proceedings of the 3rd International Conference on Performance Measures in Libraries & Information Centers pp.43-52
  • The Chief Information Officer (CIO): Assessing its impact.
    McClure, C. R. (2000)
    Government Information Quarterly 17 pp.7-12
  • The E-rate: Universal service in the networked environment..
    Bertot, J. C. (2000)
    Internet Connection 6(4), pp.1-5
  • Universal service in the networked environment: The education rate (e-rate) debate.
    Bertot, J. C. (2000)
    Journal of Academic Librarianship 26(1), pp.45-48
  • World libraries on the information superhighway.
    Fletcher, P. D., & Bertot, J. C. (Eds.) (2000)